Refund & Cancellation Policy

Last updated 1 September 2026

Move’re sells digital coaching programs. There is nothing to ship and nothing to return, so this policy sets out when we refund money instead.

Seven-day change of mind

Ask within 7 days of purchase and we refund in full, provided you have completed no more than 3 days of the program. No reason needed.

The completion guarantee

Complete at least 24 of the program’s days, feel no different at the end, and tell us within 14 days of finishing — we refund in full. Your logged sessions are the record, so there is nothing for you to prove separately.

When we don’t refund

• More than 7 days after purchase with more than 3 days completed, unless the completion guarantee applies.
• Accounts suspended for breaching the Terms of Service.
• Requests made more than 14 days after a program ends.

If we can’t deliver

If a program becomes unavailable, or an outage on our side materially prevents you using it, we extend your access by the affected period or refund the unused portion — your choice.

How to request one

Write to us via the contact page with the email address on the account and the program name. We reply within 2 working days.

How refunds are paid

Refunds go back to the original payment method through Razorpay. Once approved, we initiate within 3 working days; your bank typically takes a further 5–7 working days to post it. Access to the program ends when the refund is issued.

Cancelling

Programs are a single one-off payment, not a subscription — there is no recurring charge to cancel. You can stop using a program at any time, and you can delete your account from your dashboard.